Refund policy

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags (if applicable), and in its original packaging.

To start a return, please contact us at hello@c2csustainables.com. Returns must be approved before being sent back. Items returned without first requesting a return will not be accepted.

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

Please feel free to contact us at hello@c2csustainables.com with any questions about your return.

Damages and Issues

Please inspect your order upon arrival and contact us as soon as possible if your item is defective or damaged, or if you receive the wrong item. We’ll evaluate the issue and work with you to make it right.

If an item arrives damaged or you receive an incorrect item due to an error on our end, Coast to Coast Sustainables will cover the associated shipping costs to make it right.

Exceptions / Non-Returnable Items

Certain items are final sale and cannot be returned or exchanged, including:

• Fabric purchased by the yard or otherwise cut to order

• Custom-made products

• Special orders

• Personalized items

• Sale and clearance items

Because fabric is cut specifically to fulfill each order, all fabric sales are final.

If you have questions about whether an item is eligible for return, please contact us before making your purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method. Original shipping charges are non-refundable.

Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.